Salon Policies

Scheduling: We appreciate clients who can commit to a 4 - 8 week grooming schedule. There will be additional fees to those who wait more than 8 weeks between grooming visits.

Vaccinations: We require all pets in our care to be up-to-date on all core vaccines (rabies, bortadella, distemper/parvo).

Cancellation/No-Show Policy: We understand that things come up. As we reserve this one-to-one appointment time exclusively for you and your dog, we appreciate as much notice as possible if you need to reschedule. We require at least 24 hours notice of cancellation to avoid any cancellation fees. Cancellations made with less than one day’s notice will be subject to a charge equaling 50% of the cost of the scheduled groom. Same-day cancellations or missed appointments are subject to a charge equaling the full cost of the scheduled groom.

Drop-off: When you arrive for your scheduled appointment time please allow your dog to use the designated potty area to relieve themselves. Dropping off more than ten minutes before a scheduled appointment time requires per-approval.

Pick-up: Your pet will be in our care for about 90 minutes for a small dog and 2-3 hours for larger breeds or more intricate haircuts. We will text you 20 minutes before they are all set. Unless agreed upon prior, all pets are expected to be picked up within 30 minutes of completion of their service to avoid interfering with other clients.

Have a question for us, feel free to text us at 941-315-8150.